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contact us by phone at
+7 (812) 337-1223
+7 (812) 310-6717
+7 (812) 973-1090
ICQ: 483-196-791 Skype: My status

Terms and Conditions

Guests are obliged to observe the provisions of these Rules. In the event that a guest is in breach of these rules, the Company has the right to repudiate the agreement on the provision of accommodation services before the agreed period has elapsed.

Rate plans

While making a request or booking online, you'll be offered several accommodation options at best available rates, which can be either refundable or non-refundable). Please, keep in mind that depending on the type of the rate plan the cancellation & payment policy may vary. Make sure to examine the rate description thoroughly.

Refundable rate plan
  1. Refundable rate plan means the typically mild cancellation and prepayment policy. If you are booking our regular refundable rate, we allow you to alter the reservation, i.e. to change dates of your vacation and guests' names and to cancel the reservation without penalty (subject to payment method) up to 3 days prior to arrival (accept as otherwise provided)
  2. A reservation at refundable rate plan might be either fully or partly paid at the moment of booking - as a rule, a guest guarantees his reservation by the sum of 1-day accommodation, and pays the balance upon arrival to the hotel.
  3. No charges apply to cancellations of bookings at refundable rate made within the certain period of time before arrival. This period is listed on the confirmation email/voucher and usually that is 3 days before arrival. Later cancellation or no-shower will result in the loss of the prepayment.
  4. Please, note: if you guarantee the booking by any other method accept for credit card details, i.e. make a money transfer or pay cash, and then cancel your reservation, the sum of 1-day accommodation will not be refunded, but you are welcome to change the reservation dates & postpone your trip.
Non-refundable rate plan
  1. In most cases, nonrefundable hotel rates are far more restrictive than regular fares, but on the other hand nonrefundable prices are considerably lower.
  2. A guaranteed non-refundable reservation must be paid for in its entirety at time of booking either by credit card or other form of payment.
  3. Nonrefundable bookings may not be modified, i.e. you are not allowed to change dates of your vacation and guests' names
  4. You can't cancel the reservation without penalty. In the case of a booking cancelation or no show, the guest loses the prepayment ( as a rule, that is the entire amount of the hotel stay) as listed on the confirmation email/voucher and this sum is non-refundable under any circumstances.
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